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Warranty & Claims

Warranty info, defects, submit a claim & more.

General Information

At NEON, we’re proud to offer a curated selection of top brands—but we’re not the manufacturer. That means all warranty claims are handled directly by the brand. Most brands offer a manufacturer’s warranty that covers defects in materials or workmans

I received a defective item!

If you have identified defects in one or more of the items ordered, you can proceed with a return request by contacting us. Please note that it is mandatory to provide some pictures.