All articles
Warranty & Claims
Warranty info, defects, submit a claim & more.
General Information
At NEON, we’re proud to offer a curated selection of top brands—but we’re not the manufacturer. That means all warranty claims are handled directly by the brand. Most brands offer a manufacturer’s warranty that covers defects in materials or workmans
I received a defective item!
If you have identified defects in one or more of the items ordered, you can proceed with a return request by contacting us. Please note that it is mandatory to provide some pictures.