Do you offer refunds, store credit, or exchanges?Updated 2 hours ago

Our goal is to make the return process as smooth as possible while offering flexible solutions to our customers.

Refund Options Only.
No Exchanges.

Depending on the order and eligibility, approved returns may be processed as:

• Refund to the original payment method
• Online store credit

Please note that some returns may only qualify for store credit.

Refunds must be done within 30 days of purchase. To be eligible for a refund, items must be returned in their original condition, with all tags and packaging intact. Please note that sale items are not eligible.

To initiate a return, follow the instructions here.

Processing Times

Once your return is received and inspected:

• Refunds to the original payment method are typically processed within 5 to 10 business days
• Store credit is typically issued within 3 to 10 business days

Store credit is issued to the original email address used for the online purchase and is redeemable exclusively on shopneon.com.

Damaged or Incorrect Items

Our utmost priority is your satisfaction. If you receive a damaged or incorrect item, please Contact Us immediately. We will thoroughly review the situation and make every effort to resolve the issue to your satisfaction.