We offer refunds rather than exchanges so you can reorder any style, color, or size you want, whenever you want.

We offer refunds rather than exchanges so you can reorder any style, color, or size you want, whenever you want.&#xA0; <ul><li id="isPasted">You have 30 days from the date of delivery to return your purchase. </li><li>To be eligible for a return, all items must be in their original condition, undamaged, unaltered, and unused.&#xA0;<ul><li>Before returning, the original packaging must be enclosed in another bag&#xA0;or box to preserve its quality.</li><li>Apparel products must retain their original tags</li><li>You can reuse the packing bag from the original shipment or use another form of packaging as long as it protects the original box.&#xA0;</li><li id="isPasted" style="font-weight: bold;">Items returned with tape or labels directly on the original packaging or without the original packaging, labels and hangtags will be refused or subject to a&#xA0;$15 restocking fee. </li></ul></li><li>We only accept returns on items purchased from this website. </li><li>A refund will be issued for the purchase price, plus the original shipping charge if applicable. </li><li>Refunds will only be applied to the original credit card or as a store credit. </li><li>You are responsible for return shipping costs. </li><li>If our warehouse cannot accept your return, the merchandise will be returned to you without a refund. </li><li>Most refunds are processed within 5 to 10 business days of receiving the item, allowing time for processing and inspection. </li><li>You will receive a confirmation email when your account has been refunded.</li></ul>

What is your returns policy?

Our goal is to make the return process as smooth as possible while offering flexible solutions to our customers. Refund Options Only.No Exchanges. Depending on the order and eligibility, approved returns may be processed as:. Please note that some re

Our goal is to make the return process as smooth as possible while offering flexible solutions to our customers.Refund Options Only. No Exchanges.Depending on the order and eligibility, approved returns may be processed as:<ul><li>Refund to the original payment method</li><li>Online store credit</li></ul>Please note that some returns may only qualify for store credit.Refunds must be done within 30 days of purchase. To be eligible for a refund, items must be returned in their original condition, with all tags and packaging intact. Please note that sale items are not eligible.To initiate a return, follow the instructions <a href="https://help.shopneon.com/en-US/how-do-i-make-a-return-1880548" style=" text-decoration: none;">here</a>. Processing TimesOnce your return is received and inspected:<ul><li>Refunds to the original payment method are typically processed within 5 to 10 business days</li><li>Store credit is typically issued within 3 to 10 business days</li></ul>Store credit is issued to the original email address used for the online purchase and is redeemable exclusively on shopneon.com.Damaged or Incorrect ItemsOur utmost priority is your satisfaction. If you receive a damaged or incorrect item, please <a href="https://help.shopneon.com/en-US/contact">Contact Us</a> immediately. We will thoroughly review the situation and make every effort to resolve the issue to your satisfaction.

Do you offer refunds, store credit, or exchanges?

You have 30 days from the date of delivery to return your purchase. To be eligible for a return, all items must be in their original condition, undamaged, unaltered, and unused. You may return your merchandise for a refund by shipping it to the follo

You have 30 days from the date of delivery to return your purchase.To be eligible for a return, all items must be in their original condition, undamaged, unaltered, and unused.&#xA0;<ul><li>Before returning;<ul><li>The original packaging must be enclosed in another bag or box to preserve its quality.&#xA0;</li><li>You can reuse the packing bag from the original shipment or use another form of packaging as long as it protects the original box.&#xA0;</li><li>Apparel products must retain their original tags.</li><li style="font-weight: bold;">Items returned with tape or labels directly on the original packaging or without the original packaging, labels and hangtags will be refused or subject to a $15 restocking fee.</li></ul></li></ul><h3 id> </h3><h3 id="isPasted">Returns Address</h3>You may return your merchandise for a refund by shipping it to the following address:RETOURS WEB RETURNS C/O NEON ENTREP&#xD4;T 6550 St-Andre Montreal, QC, Canada H2S 2K9<ul><li>Download return label template;</li></ul><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div>attach_file <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/PG09N6gdPWl24j5g/hc/lrg3N7ArKkxDnR8K/2025062719-bdc558e6-a19b-4bde-8513-e4b36ba3682c-shopneon_retour-returns_form.pdf" target="_blank" rel="noopener noreferrer">SHOPNEON_RETOUR-RETURNS_FORM.pdf</a> 2.5MB</div>close</div> <h3 id="refund-process">Refund process</h3>Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed within 5 to 10 business days. <h3 id="non-returnable-items">Non-Returnable items</h3>No exchanges or refunds are available for items purchased at discounted sale prices.&#xA0;

How do I make a return?

All items on sale are considered FINAL SALE. This means no exchanges, returns, or refunds are available for items purchased at a discounted price.

Can I return an item purchased on sale?

Store credit is linked directly to the email address used for your online purchase and can be used exclusively on shopneon.com, not at our retail location.

Store credit is linked directly to the email address used for your online purchase and can be used exclusively on shopneon.com, not at our retail location.<h3 id="how-to-use-your-store-credit">How to use your store credit</h3><ul><li>Log in to your customer account using the same email address associated with your purchase</li><li>Add your items to cart as usual</li><li>At checkout, your available store credit will automatically appear as a payment option</li><li>You may apply all or part of the credit toward your order</li></ul><h3 id="important-information">Important Information</h3><ul><li>Store credit is valid online only at shopneon.com</li><li>Store credit does not expire</li><li>Store credit cannot be transferred, exchanged for cash, or refunded back to the original payment method</li><li>If your purchase total exceeds the available credit amount, the remaining balance can be paid using another payment method</li></ul>

I received a store credit. How does it work?

shopneon.com

Shop NEON

Initiate return, get refund status, exchanges & more!

Returns & Refunds - Help Desk - NEON Canada

Returns & Refunds

How do I track my order?

Order processing times

How do I modify or cancel my order?

Can I change the color, size or style after an order is placed?

How do I know if my order is confirmed?

Do you process orders outside Canada?

I placed an order and the item is out of stock?

I didn’t receive my discount code.

Why is my discount code is not working?

How can I view my order history?

Orders

I entered the wrong shipping information. What should I do?

I got a notification that my package is delivered, but I can’t find it?

Do you ship outside Canada?

What your policy on receiving damaged product ?

Which couriers do you ship with?

When will I get my order?

How much do you charge for shipping?

Shipping & Delivery

Why was my payment declined?

Do you price match or offer price adjustments?

Do you charge sales tax?

I placed an order with Sezzle. When do installments start?

Does my billing address need to match the one associated with my credit card?

Payments & Billing

General Information

I received a defective item!

Warranty & Claims

How do Digital Gift Cards work?

How do I check my Digital Gift Card balance?

Can a gift card be used more than once?

Can more than one gift card be used towards a purchase?

Can a gift card be used to buy a gift card?

Can a gift card be used to pay for shipping and taxes?

Can gift cards be used in conjunction with a discount code?

Digital Gift Cards

Exclusions

What is your promo & discount policy?

How can I get a NEON discount code?

Promotion & Discount Codes